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Respio

Features

All your WhatsApp customer work in one dashboard

Inbox, AI assistant, knowledge base, booking integration and handoff to your team — everything that works today, in plain words.

Inbox

Every WhatsApp conversation in one place

Your team sees conversations together and live; it is always clear who is handling what.

  • Messages and delivery states (sent, delivered, read) appear instantly
  • Assign conversations to yourself or a teammate; add notes and tags
  • Filter by status, assignee, department and tag; open a customer's history in one click
  • WhatsApp's 24-hour rule is shown in the dashboard, so you know before you write
The inbox: the conversation list, an open WhatsApp conversation and the customer panel.

AI assistant

An assistant that knows your business and its limits

The assistant runs on Anthropic's Claude and answers only from your information, with the tools you switch on.

  • It says it is an AI in its first message and whenever asked
  • You set its name, tone, reply length, languages and business instructions
  • You switch each of its tools on or off
  • Try it in a test chat before it writes to a real customer; set usage and cost limits
AI assistant settings: the assistant is on, with tone and languages chosen.

Knowledge base

The assistant knows what you know

Your FAQs, price lists, opening hours and policies are the assistant's only source.

  • Upload PDF, DOCX, TXT or MD files, or type the text directly
  • "Try a question" shows which passages the assistant would use
  • When you update a document, the assistant uses the new version
The knowledge base: an FAQ document is ready.

Booking integration

Bookings straight into your system

Respio connects to your booking system, which stays the single source of truth for your appointments.

  • It checks availability, books, reschedules and cancels
  • Every change happens only after the customer's explicit confirmation
  • Works with Fabula today; every action Respio takes is logged in the dashboard
The inbox: a booking made after the customer confirmed, with its confirmation code.

Handoff

The right conversation, to the right person, at the right time

Where the assistant should step back, the conversation passes to your team — with a summary of what happened.

  • Rules by keyword, topic (complaint, payment, booking problem…) and repeated booking failures
  • Departments with round-robin assignment; route by hand when you want
  • Toast, sound and browser notifications; a handoff queue with waiting times
  • Outside your hours the assistant keeps answering, says when the team is back and arranges a callback
  • Support tickets and a callback list, so nothing is forgotten
A complaint taken over: the AI summary, the department and the team's reply.

Team and security

Everyone sees only what they need

Respio serves many businesses; each business's data is kept apart from the others at database level.

  • Owner, manager and agent roles; invite teammates by e-mail
  • Important administrative actions are logged
  • Integration keys are stored encrypted and never shown again
The handoff rules screen.

Roadmap

What comes next

These are not available yet; we will announce them here when they are ready.

Let's take your first WhatsApp booking together

In a short call we set Respio up with your business's information.

Contact us Features